When did the problem begin, for you? From the onset, and if your computer is new, I suggest that you call HP. Did you install OS & software from HP disks, or use HP's system recovery, or a set of HP recovery disks? What is your firewall? IBM Thinkpad, now Lenovo Thinkpad laptops with fingerprint sensors failed, 18 months ago, with Zone Alarm. About a yr after switching to XP's FW, the finger print reader stopped working. I called Lenovo.

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They determined that the reader was working, but the software was not working. They offered advice, which failed. AND, because the problem was software, the problem did not warrant a visit by an IBM / Lenovo tech. You are not alone.

Hopefully, this HP forum will help you.